CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you?
You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our
- Hybrid Work Model
- Job Description
- Position Purpose
- Provide customer service from the administrative point of view and in matters related to asset efficiency, management of key accounts, large and produce, order management and analysis of customer behavior.
- Scope
- Number of countries: Brazil
- Number of locations: approx 150 accounts
- Major/Key Accountabilities
- Quality rejections and control of partial rejections
- Transport rejections
- Cargo status
- Delivery status
- Download status
- Cancellations, changes, advances of orders
- Manual orders and standing orders
- Request for returns and collections
- Release of cash orders
- Change of plant
- Customer training (myCHEP, rejections, quality criteria, invoice)
- Information about the pooling service
- Detection of localities not integrated into the CHEP circuit
- Generation of access to the myCHEP portal
- Change contacts in Salesforce (send to salesperson in the inter)
- Provide the national GLID ´s participants
- Stock, Client and Flow Monitoring
- Account Health (FTR, Transfers, CT)
- Transfer tracking (reverse, reporting)
- Review of stocks / movements of customer accounts (normal process)
- Analysis of closure and changes of status of accounts / localities - Pending Closure, closure of accounts
- Analysis of BI Reports
- Check current status of accounts crashes, unlocks (Y3) and errors in portal
- Validation of transfers (normal process)
- Unidentified Return Reclassification
- Measures
- Response times to customer requests
- Response to customer requests
- Number of promoters on behalf of customers
- FTR, Cycle time,
- NPS, Customer satisfaction
- Authority/ Decision Making
- Solution of customer incidents.
- Key contacts
- Sales, Master Data, Supply Chain, Asset Control, Finance, Billing, IT, Retail Solutions, Operations, Quality, Clients.
- Qualifications
- Advanced knowledge of Microsoft Office
- Customer database management.
- Management of operating systems (SAP, CRM)
- Customer Service Experience
- Experience
- Finished career
- For more years of experience in logistics or retail companies with frequent contact with customers
Skills and Knowledge
- Advanced Office
- SAP
- Salesforce / Siebel
- Teamwork
- Ability to generate and interpret analysis
- Languages
- Essential: Portuguese
- Desiderable: English and Spanish
- Preferred Education
Bachelors
- Preferred Level of Work Experience
3 - 5 years
- We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.