Analyst

To resolve assigned tickets in adherence to agreed SLA and ITIL delivery and quality standards
To clearly understand the client's security environment and respective products; and, troubleshoot cybersecurity issues and related monitoring toolsTo monitor client cybersecurty environment and analyse the identified real-time cybersecurity eventsoralerts through various tools.To analyse cybersecurity incidents and help the L2 team with RCAordata or logs collectionTo maintain SOPs, runbooks and documents for effective knowledge managementTo prepare dailyorweeklyormonthly security analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy.To work with other teamsorstakeholders to help in resolving ongoing cybersecurity issues#J-18808-Ljbffr