Application Support Specialist - It Operations

Descrição da vaga
- Develop preventive action plans if metrics fall short of Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), in alignment with operational Excellence Measures.
- Maintain accurate system documentation while adhering to Sarbanes-Oxley (SOX) regulations.
- Identify patterns in recurring incidents and initiate the Problem Management process.
- Conduct comprehensive root cause analyses.
- Utilize your expertise in PL/SQL to assist in data analysis, debugging, and query optimization to ensure efficient and accurate data processing.
- Leverage MQTT knowledge to manage and troubleshoot message queuing telemetry transport systems, ensuring reliable and efficient data communication.
- Maintain messaging integrations with Azure Service Bus and EventHub, ensuring data flows smoothly and securely across systems.
- Utilize Datadog for logs and monitors analysis, identifying trends, performance issues, and potential areas of improvement.
**Qualifications, Experience & Skills**:

- Proficiency in PL/SQL and strong experience in working with relational databases, writing complex queries, and optimizing database performance.
- Solid understanding of MQTT protocols and experience in managing message queuing telemetry transport systems.
- Experience with messaging integrations using Azure Service Bus and EventHub is a strong advantage.
- Familiarity with Datadog for logs and monitors analysis, with the ability to derive actionable insights from monitoring data.
- Working knowledge of ServiceNow and ITIL practices for incident, problem, and change management.
- Understanding of Site Reliability Engineering (SRE) and Dev