Job Summary:THE JOBWe have an exciting opportunity for an experienced Artist Lodging Manager to be a part of our Lodging team and deliver unparalleled experiences to artists at our destination events.The Artist Lodging Manager will work with our Lodging Director to advance and execute headliner, support, and crew lodging at various hotels. This role will be responsible for managing rooming lists, hotel communication, and artist management communication to ensure a seamless lodging experience for each artist camp.This role requires someone who is detail-oriented, self-motivated, highly organized, and able to continually prioritize deadlines while balancing multiple projects. The candidate will also demonstrate strong communication and problem-solving skills. Come join our expert team of passionate travel and music lovers!WHAT THIS ROLE WILL DOCollect rooming lists from band management for all artists and crewWork with Lodging Director and artist hotels to update room block inventory to align with the rooming lists if neededSubmit rooming lists to hotels, noting changes and areas of inventory increases/decreases with each updateCrosscheck and verify artist hotel confirmation lists as they are receivedConfirm artist and crew rooming lists are accurate prior to each hotel drop dateTrack and continuously update artist lodging budget throughout advance and on-siteEmail artist rooming list grids to each act prior to arrival/checkoutEnsure a seamless artist check-in process by reviewing rooming lists and room types for accuracyAdvance early check-in/late check-out, and any special requests with the hotelCross-reference the transportation grid with the lodging grid to be sure all arrivals/departures alignCollect passports from guests in advance of arrivalAssist artist camps with any lodging questionsAdvance and oversee the operation of all off-site hotel check-ins for artists including a private check-in/out area when neededUnderstand potential charges and protocols for each band, discuss with internal teams and relay information to artist camps as neededAssist with all artist lodging-related inquiries and changes during the eventsSettle artist hotel folios post-eventEscalate any Artist Related/Talent issues to Leadership TeamUnderstand the Artist clientele, remaining professional in all circumstancesWHAT THIS PERSON WILL BRING5+ years of experience working with lodging and hotelsFamiliarity with large room blocks, hotel procurement, and hotel proceduresBachelor's degree from an accredited university or comparable work experienceWorking knowledge of Microsoft Office applications (Word, Excel, etc.)Excellent oral and written communicationMeticulous attention to detail & organizationEnthusiasm for the live event and travel industryAbility to get all tasks and assignments done in a timely manner while managing your own workload and day-to-day scheduleAbility to maintain, control and communicate deadlines, roadblocks, and escalations as neededAbility to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicateWillingness to adopt new project management tools and communication platforms as used by the companyPreference will be given to candidates who are bilingual in Spanish and English, although this is not required.
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