Department: Operations
Level: Experienced (Individual Contributor)
Location: Brazil - São Paulo
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
Job Description:
At Shopee, we believe that each team member is essential to our success, and that diversity of perspectives and experiences is crucial to drive our business and our purpose of making the world a better place. Being part of our team is an opportunity to develop within a fast-paced culture. If you love taking on great responsibilities and doing what has never been done before, Shopee is your place. Here you will face great challenges, work collaboratively with a diverse team, and contribute to the future of e-commerce in Brazil, creating a positive impact in the lives of millions.
Work Model: Our teams operating in logistics centers work 100% on-site. This ensures the quality of our logistics and strengthens our culture of collaboration and agility.
Your Mission:
Support and assist operational supervision and leadership in creating controls, dashboards, analyses, and reports, always ensuring that processes function as planned, focusing on excellence in execution and continuous improvement.
Requirements:
What you need to take on the challenge:
Support the Control Supervisor in the administrative routines of operations;
Monitor processes to ensure the plan is executed;
Follow the execution of the plan, correcting deviations as they occur;
Monitor performance indicators, proposing action plans when necessary;
Assist the Supervisor and analysts in routine meetings with reverse logistics operations;
Oversee the development, implementation, and control of projects aimed at ensuring continuous process improvement and increasing operational productivity;
Keep controls updated according to available systems and databases;
Provide information for feedback on planning;
Maintain active contact with carriers, monitoring transport flow and correcting deviations.
Benefits:
Medical and dental assistance, extending to dependents;
Partnerships with Gympass and TotalPass;
Flexible Meal/Food Allowance;
Transport Allowance, Mobility Allowance, or Parking on-site;
Flexible benefits;
Zenklub;
Annual discretionary bonus tied to performance.
JOIN US IN MAKING HISTORY.
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