Danfoss has an opportunity for a Technical Support Assistant to join our Support Technical Team.Job ResponsibilitiesResponsibilities for this position include but are not limited to the following:Support FSE with trainings, start up, and customer visits.Create cases in Salesforce for the support requisitions made by phone, email, and social media.Support with marketing publications, translations, product descriptions, etc.Expected 20% travel, 80% office.Support administrative jobs of warranty processes.Preventive Material analysis and contention work for failures factory.Warranty process in SAP, input orders and customer support on sending warranties.Complaints and interaction with other Danfoss sites.Work presential in commercial hours.Ideal Candidate SkillsTechnical Refrigeration, Automation or Electric.Proficient in technical learning and knowledge.Customer focused, communicative, proactive, collaborative and results oriented.MS Office competences.English and Spanish are not mandatory but can be a plus.Danfoss – Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people.We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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