Job Title: Associate, Operations SupportJob Description: The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and reports their progress to the operations manager. This position is responsible for communicating with outside partners and vendors.Essential Functions/Core ResponsibilitiesParticipate in the planning, development, implementation and support of operational activitiesAnswer incoming calls, refer calls to the appropriate person, and take messagesRespond to customer questions and requests, resolve complaints, and escalate issues as neededIdentify ways to streamline operational procedures between or within departmentsCoordinate rewards and recognitions and other employee engagement activities on the floorCandidate ProfileBachelor's Degree in a related field from a four-year college or university with less than two years of relevant experience preferredStrong communication skills, both written and verbalStrong attention to detailSense of professionalism and ability to develop relationshipsSelf-starter, sense of urgency, and works well under pressureAbility to multi-task, prioritize, and meet timelines on deliverable itemsProficient in Microsoft OfficeCareer Framework RolePerforms routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance, and direction from others.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.Location: BRA Curitiba - JOSE LOUREIRO, 371Time Type: Full time
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