We are looking for an Associate IT Support who will be responsible for supporting IT efforts, focused on the day-to-day and strategic goals. You will become a professional community member who can thrive in a collaborative atmosphere that values learning, growth, and hard work. Work at Exadel - Who We Are:
Since 1998, Exadel has been engineering its products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel has 2,800+ employees in development centers across America, Europe, and Asia. People drive Exadel's success and are at the core of our values. Project Team:
When you join our team, you'll immerse yourself in a culture where teammates support each other and work collaboratively to achieve better results. We believe that together, we are better, and we can continue to find brilliant solutions by sharing ideas and constantly developing as individuals and as a team. Requirement: Studying Support or related college
Fluency English Responsibilities:
Initial request management (via TS Jira requests, emails, slack). This includes logging requests, adding information, prioritizing issues, and routing requests to the responsible engineer.
Answering the most common questions, providing basic information about the services.
Diagnose and analyze problems.
Requests lifecycle management, issues escalation to appropriate system engineers.
Management of customer expectations in relation to estimated response times for problem resolution.
Incident recording.
User account management.
Mobile device management.
Solve technical and software problems described in TS manuals.
Review access to controlled systems.
Perform software installations.
Operating system formatting and installation
Asset inventory management (sending and receiving equipment).
Symantec Anti-Virus
Remote user support.
Advantages of Working with Exadel:
Transparent Career Roadmap
The HR manager accompanies each employee on their first steps in the company and assists them in achieving future professional goals
Exadel is a global company with 30+ offices in 15+ countries. Employees can discover new places to live and work and transfer to any location with an Exadel production office. The HR manager and the Global Mobility specialist accompany the employee and assist throughout the relocation process
Your career growth is in your hands, so each Exadeller decides when to level up and initiate performance assessments. The management team supports career planning and the discovery of new tech stacks and languages
Learning & Development Opportunities
Each Exadeller is given a $1,000 yearly budget for self-education, which includes certifications, training sessions, meetups, conferences, and educational materials
Employees participate actively and benefit from the knowledge-sharing environment across seven practice units: Digital Marketing Technologies, Content Marketing, AI, QA, QAA, Agile, and DevOps
Employees can find recordings from meetups and trainings on Exadel's Internal Learning System
Work & Life Balance
Each Exadeller is in charge of managing their workflow independently without being micromanaged at every step; it is, however, important that an employee always attends meetings, logs their time, and meets deadlines
Operating from the office, or remotely, depends on which mode the employee prefers. Hybrid or remote mode staff will receive the necessary equipment before their first working day. For those who prefer to work in-office, the office network offers up-to-date equipment, good facilities, and a warm collaborative environment
The team meets at two annual team-building events across locations; in addition there are team events such as Pizza Days, Programmer's Day, informal meetups, board game parties, and sports initiatives
Employee Perks & Bonuses
The Exadel referral program covers all regions and involves recognition for hired recommended professionals. Depending on the location and the position, an employee receives a monetary bonus for recommending a candidate to Exadel who ends up being hired
Employees collect coins for numerous project activities, exchanging them for products or services of their choice available on the Exadel store
Volunteers for mentoring, interviewing, performing assessments, and participation in community meet-ups, get additional monetary bonuses
Location-dependent, Exadellers can access benefit platforms with vouchers for online stores, medical insurance reimbursement, sports membership fees, vacations, and childbirth bonuses
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