Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.
We are expanding our global team and we're looking for a B2B Customer Experience Manager to bring their wider knowledge and help us get our product and service more widely known and used.
Would you like to take on a new challenge in the field of Success in a successful fast-growing global start-up?
Location: Remote
Type: Permanent
Salary Range: 6,500 BRL - 8,000 BRL net per month.
Key Responsibilities
Develop and maintain excellent client relationships
Maintain customer contacts to enable accurate tracking and reporting
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
Provide service and support to internal and external customers via phone, video call, email, and live chat
Managing and documenting member interactions using Asana as CRM
Other duties as assigned.
Requirements
Previous experience in a customer-facing role, ideally one year where you have had the opportunity to engage with customers
Have a spirit for learning
Adaptable: able to work independently and collaboratively within the team and across departments, communicating complex and technical information verbally and in writing to all levels of the organization and customers
Familiarity with workflow/ticketing software (Zendesk, Asana, Front) is a plus
Excellent written and spoken English
Attention to detail
Having a strong sense of professional pride
Team player
A thirst for knowledge and professional development
Bonus: Previous SaaS or Fintech experience
Thrive in working in a fast-paced collaborative environment
Value autonomy and transparency
Has a 'default to action' mentality
Self-starter and deeply motivated to deliver
Benefits
Dynamic and interesting work in an early-stage, funded startup
Ability to influence the next stages of our growth
Flexible work environment
Competitive salary
Experience working in the ever-changing world of fintech
Opportunities for professional and personal growth
Additional employee benefits
Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.
At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and the decisions we make. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.
As part of our team, you'll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.
If you're looking for a challenging and rewarding career, as well as the chance to be part of a team that's making a real difference in the world, then we want to hear from you.
Apply now to join the Native Teams family and take the first step toward a brighter future!