.?? Why should you join Bamboo Payment? ??At Bamboo Payment, we're redefining the future of payments by empowering businesses with cutting-edge payment solutions tailored to the unique needs of global markets. Our team is at the heart of enabling merchants to simplify and scale their payment operations, making Bamboo Payment a trusted partner in both emerging and established markets.By joining Bamboo Payment, you will become part of a global team that champions innovation, agility, and customer-centricity. Our remote-first culture offers flexibility, while our commitment to your growth includes opportunities for learning and career advancement. Being part of Bamboo means collaborating with a diverse and talented team, building an international career that directly impacts the payments industry. We are innovators who embrace challenges and always prioritize our customers' needs. If this aligns with your values, you'll find a perfect fit in our team!What's the opportunity?Bamboo Payment is seeking a detail oriented and proactive Backoffice Analyst to join our growing team. This role is essential for ensuring smooth transactions, monitoring for potential fraud, and providing support to both end users and merchants. If you have strong analytical skills and enjoy working in a dynamic environment, this could be the perfect opportunity for you.What will you be doing???? End User and Customer Support: Provide support to end users and merchants regarding transaction-related inquiries or issues.?? Transaction Monitoring: Monitor transactions for any suspicious activity or anomalies that could indicate fraud.?? Data Analysis: Analyze transaction data to identify trends, patterns, or issues that may require attention.?? Chargeback Dispute: Manage and resolve chargeback disputes by investigating claims, gathering necessary documentation, and communicating with relevant parties to ensure fair resolutions.?? Reporting: Generate and prepare reports on transaction activities, trends, and compliance metrics for management and regulatory purposes.?? Team Collaboration: Collaborate with other departments such as fraud prevention, customer success, and IT to resolve issues and improve processes.?? Documentation: Maintain accurate documentation of transactions, investigations, and actions taken for auditing and compliance purposes.What skills do I need?Excel Proficiency: Intermediate to advanced knowledge in Excel is essential.Zendesk Familiarity: Experience using Zendesk will be an advantage, though not required.Languages: Excellent written and verbal communication skills in both English and Spanish.Analytical Skills: Strong ability to analyze large amounts of data efficiently and accurately to detect patterns, anomalies, and potential risks. Experience with tools like Elasticsearch, PowerBI, and Postman is a plus.Attention to Detail: A keen eye for detail is crucial in transaction monitoring and data analysis to identify suspicious activities or errors
