Job Description
Job Number:Bar Attendant/ Bus Person/ Commis Waiter (Job Number: HOT0B3PR)
Work LocationsHilton Sao Paulo Morumbi
Av. das Nacoes Unidas, 12901
Sao Paulo 04578-000
A Bar Attendant is responsible to assist the Bartenders, Waiters and Waitresses in the serving and clearing of food and beverage orders, providing the highest degree of guest satisfaction and maintaining work stations and Food and Beverage outlets in order. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing? As a Bar Attendant, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Bar Attendant will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient mannerEnsure knowledge of menu and all productsFollow correct reporting procedures if faced with issuesPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneAssists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delayEfficiently completes opening, closing and other side dutiesMaintains all equipment in a clean and polished fashion as requiredEnsures that required chemicals for duty are requisitioned and available for usageEnsures that bars are sanitized and spotless before completion of dutiesReplenishes bar supplies such as liquor, fruit, ice and dishesComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for? A Bar Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills (oral and written)Committed to delivering high levels of customer serviceFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in Food and Beverage department and/or industryKnowledge of the appropriate table settings and service wareKnowledge of Food Hygiene RegulationsAbility to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded roomWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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