Bilingual Support Analyst

Nível: Analista Cursos de: Tecnologia da Informação Escolaridade: Graduação - Completo Tipo de contrato: CLT Jornada de trabalho: Escala 12x36, das 19h às 7h, com possibilidade de escala diurna quando necessário.
Benefícios: Vale Alimentação ou Refeição, Vale transporte, Seguro de vida, Plano de saúde, Plano odontológico , Convênio Academia Responsabilidades e Experiências desejáveis: Company Overview: Infraops is an Information Technology company specializing in serving the Oil and Gas market.
We are currently seeking a professional to work in Rio de Janeiro who possesses technical skills and fluent English, along with commitment and responsibility.
Responsibilities:   Phone support to users; Qualification and registration of requests; Transfer and follow-up of escalated requests; Remote support for desktops; Connectivity testing (IP, DNS, DHCP); Antivirus administration; Remote computer updates; Configuration of printers and devices; Execution of maintenance scripts for desktops; Preparation of technical documentation.
Required Knowledge:   Advanced knowledge of Windows 10 and 11 operating systems; Advanced knowledge of Office and Adobe applications; Basic networking knowledge; Basic server knowledge; Basic knowledge of Active Directory.
Skills:   Ability to follow processes through document interpretation; Clear, objective, and cordial communication; Ability to research solutions; Responsibility and commitment; Proven experience; Fluent English (mandatory).
Desired Certifications: MCP Certification; ITIL Certification.