Delivering reliable systems performance and ensuring infrastructure teams follow best practices in implementing and maintaining Avanade infrastructure.
Apply deep technical knowledge to resolve advanced issues and improve the business.Join our team!
You'll contribute to planning and implementing initiatives, ensuring business continuity, and resolving complex issues.
Your expertise will help us enhance operational efficiency and reduce costs.
Be part of a collaborative environment where your skills will drive impactful solutions.
Together we do what matters.Bachelor's Degree in Computer Science, Information Technology (IT) or related field Technical support experiences, technical consulting experience or information technology experience on Windows System Administration and ConfigurationGood basic understanding of: Registry, File Storage, User Accounts and Access Control, Event Logs and Auditing, Performance, Resource Monitor and Networking (TCP, IP) Advanced or Fluent EnglishCharacteristics that demostrate success for this role:Analytical, curious, agileAble to work in a fast-moving environment, ensuring good customer experience Strong multitasking skills and dealing with competing priorities Ability to work as a part of a broader global organization Team player and good communicatorProblem-solver, patient and quality-drivenInnovative mindsetResponse and Resolution:You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices You participate in a follow the sun support model providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues Readiness:You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement:You create knowledge base content dedicated towards operational efficiency while also empowering and enabling the greater support community.
You share best practices with team members to enhance the quality and efficiency of customer support.
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Some of the best things about working at Avanade:Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)Real-time access to technical and skilled resources globallyDedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in youFind out more about some of our benefits: Meal voucher or food allowanceMulti-benefit card up to Senior ConsultantMedical and dental insuranceNAV: Online platform for health managementCertifications and trainingLife insurancePrivate pension planAvababy: Pregnancy support and kit for new parents at AvanadeProfit-sharingGympassChildcare assistanceCareer Advisor - Career mentoringBirthday Off policy on your birthday and for children up to 12 years oldWellness sessionsFor managerial or higher positions - Company vehicle, parking, and fuel assistance