The Role
As an Operations Specialist for Cabotage and Domestic Trucking (Brazil) at Den Hartogh Logistics, you will be at the forefront of our daily operations, ensuring smooth logistics processes, exceptional customer service, and effective collaboration with suppliers. You possess a solid background in logistics and shipping, paired with excellent customer service skills. With your experience in the service industry, you are adept at assessing situations, offering solutions, identifying opportunities, and taking immediate action.
Key Responsibilities:
Daily Operations: Manage and coordinate cabotage and domestic trucking operations, ensuring timely and efficient transport services.
Customer Service: Act as the primary point of contact for customers, addressing queries, handling complaints, and maintaining positive relationships.
Supplier Relations: Collaborate with suppliers to ensure service quality, negotiating terms, and managing performance to meet customer expectations.
Process Management: Oversee the processing of customer orders in our Transport Management System (Transfusion) and related platforms, ensuring accuracy and efficiency.
Documentation: Ensure all necessary documentation is prepared and submitted accurately, including Bills of Lading, invoicing, and other transport-related documents.
Compliance Knowledge: Possess a thorough understanding of local Transport Management Systems (TMS), Conhecimento de Transporte Eletrônico (CTe), and ANTT rules to ensure all operations comply with regulatory requirements.
Continuous Improvement: Proactively seek and implement process improvements to enhance service delivery, efficiency, and customer satisfaction.
Financial Oversight: Monitor and analyze operational costs, suggesting and executing improvements to optimize profitability.
Team Collaboration: Work closely with internal teams to align operations with customer needs, facilitating effective communication and coordination.
About You:
Experience: You have a proven track record in logistics and shipping, with specific experience in cabotage and domestic trucking.
Technical Knowledge: You are well-versed in local TMS, CTe, and ANTT regulations, ensuring compliance and efficient operations.
Customer Focused: You excel in customer service, with the ability to manage relationships, resolve issues, and deliver solutions that meet customer needs.
Proactive: You are quick to identify opportunities for improvement and take action to implement changes.
Team Player: You thrive in a collaborative environment, working well with colleagues across different functions to achieve common goals.
Detail-Oriented: You are meticulous in managing processes and documentation, ensuring accuracy and compliance at all times.
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