**You Belong Here Wherever in the World you find yourself.
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**We celebrate our wins as one team of many great people!
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With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners _connect to a smoother, smarter ocean_.
**_
Global Perspective_** - we connect the world and see the bigger picture.
**_ The Power of People_**_ -_ we rely on the strength of local agent knowledge and relationships.
**_ Progress_**_ _- we adopt new thinking and push for positive change in our industry.
We know what matters.
We never stand still.
We always reach for more.
InchcapeShippingServices
Business Need / Purpose of Role:
The **ROC Operator** reporting to the **ROC Manager** is for coordinating and assisting vessels with inward/outward clearance providing all necessary husbandry assistance to the Master and Principal ensuring fast efficient and smooth turnaround in port.
**Objectives & Measurement - Key Responsibilities**:
**Service Delivery**
- Deliver a positive customer experience at all opportunities to both internal and external stakeholders whilst ensuring compliance with regulatory and principal requirements.
Working proactively to maximise customer experience.
- Establish and maintain formal relationship with principals, relevant government departments and agencies, local authorities, and service providers to exchange information and views to ensure that the company is providing the appropriate range and quality of services.
- Prepare a daily prospects/operational report for each vessel assigned to you and submit the report to all stakeholders including but not limited to the ship's master, the principal's operational staff and all other interested and affected parties associated with the port call.
- Providing the port and head office management with updated information on local rules and regulations, changes in port charges as and when notifications are received to enable the company to update operational and documentation procedures and inform the principals so that full transparency of port operational requirements and costs are communicated.
**Operational**
- Perform vessel's operations as directed by ROC management and in accordance with Inchcape policies and procedures so that all relevant procedural/legislative requirements are fulfilled in delivery a quality service that fully meets the principal's needs.
- Process inward and outward clearances of all vessels at the ports covered by the port office by ensuring compliance of the required documents with laws and regulations as set down by government authorities such as Immigration, Customs and Port Authorities.
- Performing all the arrangements in close co-ordination with main office for crew changes, medical cases and crew shore passes as per vessel/principal's requirements to accomplish speedy turnaround of vessels.
- Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with Inchcape Quality Management System and Inchcape Health and Safety Environment policies and procedures to deliver highest service quality to the customers.
**Financial**
- Perform accurate and timely updates of ONEDA/Optic and other systems to meet principals' requirements and key performance indicators set by the company and principal.
- Ensure that where applicable proforma pre-funding requests have been forwarded to the Principal prior to vessels arrival.
Ensure that a check is maintained on the funding situation and make the relevant Managers aware when there are insufficient funds to cover a vessel call.
To comply with all the financial aspects and requirements of a vessel appointment.
The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Port Manager and ensure full utilisation of all Inchcape systems according to Standard Operating Procedures.
**Knowledge, Skills, and Abilities**
- Attention to details and effective organizational skills
- Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
- Willingness to work as a team player.
- Capability to work flexible working hours, including overtime and weekends.
- Customer Focus
- Excellent communication in English, spoken and written.
- Commercial Acumen
**Education and Qualifications**
**Education/Experience**:
- High School Certificate or equivalent
- 3-5 years of experience of vessel operations
**Why Inchcape Shipping Services?
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We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve.
To reach the highest standards we depend on our people, their welfare, training, and expertise.
We realize the value of the diversity of our people and know that their unique experiences, skills, and passions - strengthens