Business Analyst needed to join our team, here at VML Enterprise Solutions.Please note that we are looking for candidates based in Brazil, but the selection process will be conducted in English.Please send over your CV in English.The opportunity:A business analyst has proven experience and works under their initiative with required guidance and support. They are part of the Business Analysis team and are expected to take the initiative in ensuring the business needs of our client are fully documented, understood, and met by the proposed solution.What you'll be doing:Gather and document business and technical requirements and translate them into clear user stories and acceptance criteria.Identify and recommend options for potential solutions and assess them for both technical and business suitability.Create logical and innovative solutions to problems.Present proposals to clients.Work with a scrum/delivery team through to go live.Analyse business systems to recommend efficiencies.Provide estimates for analysis work and plans in conjunction with Project/Programme Managers.Communicate and collaborate with developers, testers, and a variety of end users to ensure all solutions deliver quality and customer satisfaction.Provide training to users of a new system as required.Plan and work flexibly to meet deadlines.Keep up to date with technical and industry sector advances.Maintain great client relationships at all levels of the organisation.Maintain consistently high levels of client satisfaction and effectively escalate business-critical situations as required.Manage situations and relationships both internally and externally.What we want from you:Experience of Fluent OMS is mandatory.Knowledge of other OMS would be useful.Proven experience working as a Business Analyst on ecommerce/experience projects.Experience of managing client stakeholders and Product Owners/Managers.Able to run workshops with client stakeholders.Highly proactive, talented, enthusiastic, focused, with an eye for detail. A team player proud of their work who wants to share it.Ability to work in a fast-paced environment and inspire outstanding online experiences.Customer-first mindset with the initiative to keep our clients happy.Great stakeholder management skills.Experience of Agile software delivery.Business Process mapping and engineering.eCommerce and retail/brand experience.Production of high-quality user stories and acceptance criteria as required.Analysis and design of systems (package integration and bespoke development).Ability to work on your own initiative to an agreed action plan.Strong communication skills.Strong problem-solving, time management, and organisational skills.Strong commercial awareness and business acumen.Energetic, enthusiastic with strong attention to detail.If you know some of this, even better:Agile/Scrum master experience.Experience working with multiple different ecommerce/experience platforms.What we can offer you:We'll prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solutions culture to life through the actions we all take every day:Connect MeaningfullyInspire CreativelyInclude PurposefullyApproach PositivelyOur brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.AT VML Enterprise SolutionsOur Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers that help some of the world's leading organisations deliver outstanding digital experiences. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey.We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, and many more. Our reputation is based on our people, and we believe we have some of the best in the business.As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions in the world.#LI-EMEA #LI-HYBRID
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