We are looking for a skilled Salesforce Business Analyst to join our team.
This role involves working closely with stakeholders to gather and document business requirements, design solutions, and ensure successful Salesforce implementations.
You will play a key role in optimizing business processes and enhancing user experience through effective Salesforce solutions.Responsibilities:Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for Salesforce implementations or enhancements.Process Mapping: Analyze and map existing business processes to identify areas for improvement and ensure alignment with Salesforce capabilities.Solution Design: Work with technical teams to design Salesforce solutions that meet business needs, ensuring scalability and efficiency.Configuration and Testing: Assist in configuring Salesforce applications and participate in testing to ensure solutions meet requirements and function correctly.User Training and Support: Develop training materials and conduct training sessions for end-users.
Provide ongoing support and troubleshoot issues as they arise.Data Management: Oversee data integrity and quality within Salesforce, including data migration and cleansing activities.Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of project goals and progress.Reporting and Analytics: Create and maintain reports and dashboards to provide insights into business performance and support decision-making.Continuous Improvement: Stay updated on Salesforce features and best practices to recommend improvements and optimizations.Requirements:Understanding of business operations and industry-specific processes to align Salesforce solutions with organizational goals.Ability to prioritize user needs and ensure solutions enhance the customer experience.Capacity to evaluate information critically and make informed decisions.Ability to work effectively with diverse teams, including stakeholders, developers, and end-users.Skills in managing and facilitating change within the organization, ensuring smooth transitions to new processes or systems.Ability to think long-term and align Salesforce initiatives with the organization's strategic objectives.Skills to persuade and negotiate with stakeholders to achieve consensus and drive project success.Openness to new ideas and approaches, fostering a culture of continuous improvement.Ability to handle setbacks and challenges with a positive attitude and persistence.Commitment to ethical standards and practices in handling data and stakeholder interactions.Skill Set:Understanding of Salesforce platform capabilities, features, and best practices.Ability to analyze business processes and data to identify issues and opportunities for improvement.Strong verbal and written communication skills to effectively interact with stakeholders and technical teams.Ability to identify problems, develop solutions, and make decisions to address business needs.Basic project management skills to manage timelines, resources, and deliverables.Familiarity with Salesforce configuration, including workflows, validation rules, and custom objects.Skills in data analysis, data migration, and ensuring data quality and integrity.Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.Precision in documenting requirements and testing solutions to ensure accuracy and completeness.Willingness to learn and adapt to new technologies and methodologies as Salesforce evolves.Languages:EnglishPortugueseSpanish#J-18808-Ljbffr