Company Description
Universal Parks & Resorts, a unit of Comcast NBCUniversal, offers guests around the globe today's most relevant and popular entertainment experiences.
With three-time Academy Award winner Steven Spielberg as creative consultant, its theme parks are known for immersive experiences that feature some of the world's most thrilling and technologically advanced film
- and television-based attractions.
Universal Parks & Resorts in the U.S. are Universal Studios Hollywood and Universal Orlando Resort.
Around the world, UP&R includes Universal Studios Japan in Osaka, a license agreement with Universal Studios Singapore at Resorts World Sentosa, and the recently-opened Universal Beijing Resort.
**Job Description**:
Responsible to manage key contracted clients in Brazil and other Latin American countries, handling a variety of tasks for UPR portfolio.
Work aligned with Marketing team regarding all B2B strategies related with your accounts, such as Product placement/exposure, coop marketing campaigns and collateral material.
Enter, retrieve, reconcile, and verify information in CRM software (Salesforce) involved in the sales process.
Answer partners questions about property facilities/services (e.g., hours of operation, room types, promotions, entertainment, restaurants and special events).
Setup trainings and events - move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage a portfolio of contracted clients, being responsible for all communications within these clients, providing them all the tools to achieve our agreed targets, such as Sales Reports and Analytics in a monthly basis, provide them with all amendments in pricing, product and marketing to be adjusted with our current overall strategy.
- Create and facilitate Sales Campaigns that meet our growth and brand criteria.
- Align with finance and contracting teams to keep documentation and payment flows within company standards.
- Define activities to boost sales through knowledge of our product and services on each specific account such as Trainings, Workshops, Familiarization Tours and Collateral Materials (offline and online).
Most of these activities could be executed by a dedicated professional on our team.
- Keep our CRM system (Salesforce) up to date and use the tool to manage the accounts and all the opportunities created.
Monitors competition by gathering current marketplace information on pricing, products, new products, etc.
- Work with Marketing team to have sales supported by our marketing strategies, define an annual coop campaign with key clients that meet our strategy, supporting growth and brand positioning.
- Use online/offline Point of Purchase/Point of Sales strategy to create brand awareness and identity in a variety of client's sales channels.
Work together to create marketing pieces within the accounts managed with a strong sales message that support our sales targets annually.
Ensure that your contracted clients follow UOR brand standards.
- Create spreadsheets and presentations, daily clerical tasks, adjust your own travel arrangements.
- Performs administrative related duties, including payments, invoices, order office supplies, submit your expense reports, administrative budget control and budget reports, answer phone calls, provide information to callers and /or connect callers to appropriate people.
**Qualifications**:
**SPECIFIC EDUCATION and/or EXPERIENCE**:
**LANGUAGE SKILLS**: Fluent in English & Spanish
**EDUCATION**: Bachelor's degree from a four-year college or university in Business or relevant field.
_Master's degree is a plus._
**EXPERIENCE**: 3-4 years of experience in a sales position.
Background in hospitality and Salesforce (CRM system) will be consider a plus.
**QUALIFICATIONS**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
**
- Willingness to work across channels and embrace what is best for the overall UPR business and not solely focusing on what might appear best for your accounts.
- Passion and ability for using all available data and working cross divisionally with Insights, Strategy, Brand, Finance and Resorts to develop comprehensive business plans and set meaningful goals for our sales partners that align with all parts of our business.
- In-depth experience and understanding of account management and daily operations in sales
- Reporting and Analytics skills
- Hands on experience with MS Office.
- Excellent verbal and written communication skills
- Strong organizational and planning skills with an aptitude in problem-solving
- Excellent time management skills and ability to multi-task and prioritize work
- A team player with high level of dedication
- Hospitality background highly preferred
- Ability to negotiate fairly
- Ability to learn about vari