Business Operation Analyst

Nosso cliente, uma renomada empresa global de telecomunicações, está buscando um Bussiness Operation Analyst para integrar a sua equipe em Brasília.

As B2B Operation Analyst you will help business processes to became fast, smart, and automatic. Using your analytical capability, you will also translate partner needs on right requirements to be internalized. Going deep on internal systems and available data, you will create ways to respond partners doubts related to systems, rules, reports, information provided. This capability is essential to help agreements management, creating views and KPIs automatic monitors, helping decision processes to be as fast as possible.

**Key responsabilities**:

- Support account management team on day-by-day processes, suggesting automation when it is possible.
- Provide smart reports to support an efficient agreement management.
- Deep dive on partner's support systems, becoming a specialist ready to help;
- Understand partners needs, translating it to internal teams, finding right and smart way to provide answers.
- Think ahead, out-of-the-box, suggesting solutions and ideas to improve processes.

**Requirements**:

- Bachelor's degree or equivalent experience;
- +8 years working on business processes;
- Able to articulately present and debate recommendations with senior leadership.
- Strong analytical and problem-solving skills with a particular passion for technology.
- A collaborative mindset, a sense of curiosity, and a desire for impact.
- Ability to operate with a high degree of interpersonal flexibility and handle multiple projects simultaneously under pressure and meet goals/deadlines.
- Fluent in both English and Portuguese languages, spoken and written.
- Analytical and solution-focused tendencies. Ability to think creatively to leverage data to make key decisions.
- Proficient in MS Office (Word, PowerPoint, Excel).
- Knowledge on SQL, analytics/BI tools, programming languages;
- Knowledge on Telecommunications is desirable;
- Strong analytical skills.
- Engaged and organized personality.
- Excellent communication skills.
- Self-driven individual with the ability to work independently.
- Ability to prioritize, multi-task, and maintain attention to detail.
- Strong ability to work in teams and build good working relationships.
- A high degree of personal integrity and work ethic.