Sportserve** **forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
**W**hat you'll be getting up to**:
The BOC (Business Operations Center) Executive is essential to managing and resolving organizational issues. They handle escalated issue tickets, ensuring that each is prioritized and addressed based on urgency, focusing on timely resolutions with other departments involved.
A deep understanding of the business and its operations is essential for the BOC Executive to identify patterns, prevent recurring issues, and route tickets to the appropriate support teams. This knowledge ensures that problems are handled by the most qualified personnel, leading to efficient and effective solutions.
The BOC team provides 24/7 support, addressing ticketed issues and any urgent matters that arise unexpectedly. The Executive coordinates closely with the Global Network Operations Center and other teams to ensure issues are processed and resolved quickly, maintaining smooth business operations.
Overall, the BOC Executive is critical in supporting the organization by ensuring that operational issues are effectively managed and resolved.
**KEY RESPONSIBILITIES**
- Understand Business Operations: Develop a comprehensive understanding of the company's business units and operational processes to support issue management and resolution effectively.
- Cross-Departmental Communication: Maintain consistent and clear communication with various teams across all departments to ensure seamless coordination and collaboration.
- Expectation Management: Manage stakeholders' expectations, ensuring their issues are addressed promptly and appropriately, with regular updates provided throughout the resolution process.
- Issue Resolution Tracking: Keep reporters aligned with updates on escalated issues, ensuring support teams follow the established follow-up schedules until problems are fully resolved.
- Website Monitoring: Monitor website stats and data using available tools to identify and address potential issues proactively.
- Process Enforcement: Strictly adhere to and enforce established processes to maximize productivity within the team and across collaborating departments.
- Ticket Management: Ensure all tickets are promptly attended to and handled within expected timeframes, emphasizing prioritization in coordination with other teams.
- Tool Mastery: Become proficient in the necessary business tools to facilitate smooth communication and efficient issue handling across the organization.
- Website Announcements: Manage and coordinate website announcements related to maintenance or incidents to keep users informed.
- Additional Tasks: Execute any additional tasks or responsibilities as required.
**JOB QUALIFICATIONS**
- A college bachelor's degree is required. Relevant degree preferred, such as in Healthcare, Auditing, Accounting, Education, Business, Finance, Associate, Business/Administration, Pharmacy, or Economics
- Fresh graduates are welcome to apply
- Strong English communication and interpersonal skills
- Proficiency in Google Docs and other WorkSpace tools
- Positive attitude towards work and a proactive approach to problem-solving
- Ability to meet deadlines and manage time effectively in a fast-paced environment
- Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
- Highly motivated and able to act independently without direct supervision
- Creative problem-solving skills, with the ability to work across the organization to resolve issues
- Punctuality and willingness to work on holidays and rest days and render overtime if needed
- Reliable, trustworthy, and keen on details
- Team player with versatility and an organized approach to work
**SKILLS & COMPETENCIES**
- Business Awareness: Understands the company's operations and objectives
- Analytical Skills: Strong problem-solving abilities
- Quick Thinking: Ability to learn and adapt quickly
- Teamwork: Works effectively within a team
- Communication: Clear and effective communication skills
- Self-Confidence: Resilience and good judgment in decision-making
**MINDSET COMPETENCIES**
- Embrace Challenges: Welcomes and tackles challenges head-on
- Growth Mindset: Un