Business System Support Analyst 12X36

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

**Responsibilities**:
Job Responsibilities- Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems- Communicating with TNS end-users and Level-2 support personnel via chat and phone- Communicating issues to senior staff as needed- Creating / updating internal documentation including knowledge articles and user guides- Participating in QA Testing on multiple platforms

Experience & Education Required- Strong communication skills- Strong English language skills (verbal and written)-
- Proven ability to work collegially with stakeholders and team members- Ability to solve problems independently while also knowing when to escalate/seek guidanceExperience & Education Preferred
- Technical Qualifications- Bachelor's/Postgraduate degree, or professional qualificationPrior work experience in Accounting, Billing, Human Resources, and/or Operations- Other Considerations:
- A proactive attitude to user support and teamwork-
- A desire to implement scalable, best practice solutions**Qualifications**:
**Benefits**:
- Health insurance;
- Dental plan;
- Referral award;
- Meal ticket;
- Birthday day off;
- LinkedIn Learning;
- Life insurance;
- Gympass
- EAP (Employee Assistance Program.)If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.