Company Description Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description General Duties Communicate and assist guests starting from reservation, check-in, during stay until departure from the resort. All communication must be done in a well-mannered and professional level.Ensure the highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.Work in conjunction with Housekeeping and Engineering teams to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.Daily communication with Housekeeping and Food and Beverage teams in relation to the needs of current and arriving guests to the resort.Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.Promote in-house facilities to guests during stay before giving recommendations for outside of the resort.Handle all flight confirmations, dinner reservations, tour arrangements, and any other guest itinerary during stay.Assist other departments whenever there is anything related to guests in the resort to ensure guest needs are handled in a timely and professional manner.Work closely with Food and Beverage team at each dining experience to ensure guests receive a consistent level of service including catering for guest preferences accordingly.Keep all information updated by being aware of everything that is happening in the resort in all sections.Assist with training of other departments whenever it is necessary.Perform any other duty as directed by management.General Responsibilities Maintain high scores on guest satisfaction at all times.Responsible for the elaboration and implementation of standards related to SOP and LQA.Schedule and regularly conduct routine inspections of areas under his control.Check all Front Office equipment including buggy and hotel vehicles, making sure they are clean and in good working conditions, follow up on equipment that needs repair, additional spare parts, replacement or disposal.Co-operate with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones, and ensure best quality and value for money.Control costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.Qualifications Knowledge and Experience Minimum Diploma in HospitalityMinimum of 1 year relevant experience in Front OfficeButler knowledge is a mustKnowledge of local regulations related to Hotel Operation is a mustCompetencies In-depth knowledge of hotel property management system, system monitoring of guest requests and other related systems in the resort operationGood communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skillsAdditional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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