We are seeking a Remote Customer Service Specialist to work from home, the Remote Customer Service Specialist acts as the primary point of contact for all inquiries and issues involving in Our Company's lighting product.
- Handles incoming calls on all Customer Service-related inquiries, order changes, and status updates and cancellations with empathy and a focus on solving any customer problem on the first attempt.
- Handle customer concerns with empathy and presents our Product in a positive attitude at all times.
- Prevents customer returns and ensures customer retention by reasonable negotiations.
Provides solutions that are beneficial to the company and attractive to the customer.
- Demonstrates self-confidence and a desire to go the extra mile to take care of the customer to create a positive customer experience every time.
- Partners with Management on escalated customer and product issues.
Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
- Documents a complete summary of the customers' inquiry, actions taken, and expectations set forth on the respective order.
- Performs other duties as assigned.
**Job Requirements**:
- Having personal computer, fundamental computer skill is required
- Minimum of 3 years of customer service experience.
Understanding of basic lighting knowledge is preferred.
- Degree holder
- Excellent communication skills in English, Good English Accent is also required
- Ability to multi-task, prioritize, and manage time effectively
- **Must be available to work in US time zone **(preferably EDT time zone)
**Job Types**:
Full-time, Remote Work
**Job Types**: Full-time, Contract, Permanent
**Salary**: R$25.00 - R$28.00 per hour
**Experience**:
- Customer service: 3 years (required)