**Wondering what's within Beckman Coulter Diagnostics? Take a closer look.**
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The _Customer Care Center Leader_ for Beckman Coulter Diagnostics is responsible_ for defining and leading a strategic role within the organization, leading the organization to provide efficient service to our customers, whether corrective, preventive or relationship based. leading the call handling workflow through remote support and planning the dispatching for the field team in the best response time aligned with our commitments and SLA, has the mission of delighting our customers with a high level of assertive communication._
- Deeply understanding the best practices for customer service and attention, actively leading the organization to support the customer in the appropriate time frame, will have the responsibility of understanding the business needs and implementing the best strategies of support._
This position is part of _Service Brazil_ located in _Sao Paulo - SP _and will be an Onsite position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the _Service Team_ and report to the _Service Manager Brazil _responsible for _maintaining the high level of customer satisfaction for services, also responsible for the sustainability of the Customer Care Center operations. Will have the unique opportunity to develop and lead a team to high technical performance and support customers in meeting their business challenges, raising the bar for development and supporting new challenges to come, becoming a key part of our customers' business decisions_ and want to work to build a world-class _Customer Care Center team _organization—read on.
**In this role, you will have the opportunity to**:
- _ Team Development and people management, direct reports and contracts management_
- _ Support the business,_ managing the budget and developing best support strategy. _
- _Lead the continuing education of our customers, supporting customers in best response time and dispatching planning process._
- _ Active communication bridge between Global and Beckman Coulter Brazil in good practices of processes of call handling _
- _Establish and maintain communication with stakeholders._
- _ Collaborate with all internal and external customers._
**The essential requirements of the job include**
- _ Experience >3 years in people leadership and development of high-performance team._
- _ Knowledge of in vitro diagnostics workflow and or similar_
- _ Ability to challenge the status quo for continuous improvement and team development._
- _ Proficient in English and desirable Spanish, native speaker of Brazilian Portuguese_
- _ Bachelor's degree in business administration/foreign Trade_
- _ Ability to work in a cross-functional and teamwork environment._
- _ Experience >2 years of customer service, call center, remote support, planning, etc._
- _ Communication, analytical, strong interpersonal and problem-solving skills_
- _ Oracle and Salesforce background, including Service Max ERP and advanced excel_
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
