Organizational Description: Cambay is a Microsoft Partner USA based IT firm delivering the Microsoft Three Cloud Strategy; Microsoft 365, Microsoft Dynamics 365, Microsoft Azure by providing Managed Delivery, Infrastructure, Engineering & Workforce global High-Performance services around the Microsoft stack to provide innovative transformative customer experience programs to achieve business outcomes, goals & objectives. Position Purpose At Cambay Solutions our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Utilizing the Cambay Solutions 360 model as a guide, our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Dynamics 365 CE/CRM Sr. Consultant, you will elevate Cambay Solutions relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity. Key Accountabilities o Demonstrate advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM), Power Platform and related technologies to provide detailed reliable options and scoping/estimates for solution implementations. o Drive client workshops to demonstrate product capabilities. o Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards. o Configure Dynamics 365 CE/CRM solutions using standard Dynamics practices. o Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique. o Support the development of test scenarios / scripts and coordinate / drive client solution testing. o Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery. o Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CE/CRM solutions. o Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues. o Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) with a focus on continuous improvement. o Foster senior level client relationships and engage with senior employees and client stakeholders to drive solution success. o Manage project timelines, budgets, and resources to ensure successful CE/CRM implementations. o Creates and/or conducts testing to validate those solutions meet specifications of the SOW. Ensures assigned projects are delivered in alignment with Cambay Solutions best practices. o Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via white papers, blog posts, and social media. o Completes at minimum one (2) certification exam a year. o Creates, maintains, and submits an accurate weekly timesheet in compliance with time reporting procedures. o Contributes to the financial success of the company by maintaining at high utilization number. o Ability to manage multiple projects, and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. o Ability to understand and communicate technical concepts, proficient with Office products. Required skills o Excellent stakeholder management, communication and executive presentation skills o Knowledge of competing D365 Suite Products such as D365 Sales, D365 Customer Service, D365 Customer Insights – Journeys, D365 Customer Insights – Data, D365 Project Operations, D365 Field Service and solutions and industry trends o Previous track record delivering a full project life cycle CE/CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall) o Successfully demonstrated leadership in 6+ CE/CRM projects for enterprise class customers o Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems o Functional/Technical skills including knowledge / mastery of these technologies in the context of CE/CRM: o Power Platform – PowerApps, Power BI, Microsoft Flow o Azure Data Storage - Dataverse, SQL, Cosmos DB, Blob storage o Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights o Power Apps Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML o Power Platform Development – Model-Driven App, Canvas App, Power Automate and Power BI o .NET areas / Web Applications, REST API o SSIS and related data migration techniques and strategies o DevOps - Azure DevOps, CI/CD, Unit/UI Testing Qualifications o The successful candidate will have a BS/BA degree or equivalent work experience o 6+ years relevant work experience with CE/CRM large scale enterprise implementations o The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CE/CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Operations, Customer Care, and Contact Center. o Experience working in a services organization in a consulting capacity is strongly preferred. o Experience working on multi-phase global implementations is preferred o Travel is based on customer requirements. o Strong verbal and written communications skills are a must