Company DescriptionFraud Deflect aims to revolutionize Friendly Fraud and Chargeback Management by bringing Trust, Integrity, and Transparency to an industry known for its opaque practices. We strive to eliminate the 'tricks of the trade' and provide clear solutions to our clients.Please send your Resume in English ONLY. ALL interviews will be in English.Role DescriptionThis is a contract remote role for a Chargeback Operations Manager at Fraud Deflect. The Chargeback Operations Manager will be responsible for managing day-to-day chargeback operations, perform quality controls and monitoring production KPIs, analyze fraud trends, working with cross-functional teams to prevent chargebacks, and implementing chargeback dispute strategies. Responsibilities:Lead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systemsWork closely with Direct Manager team to ensure that activities remain compliantPerform quality controls and monitoring production KPIsOversee training materialsConduct budget reviews and report cost plans to upper management Requirements:3 or more years of proven success in Chargeback Operations Management and Dispute ResolutionMust have understanding of technical and financial aspects of VISA/Verifi and Mastercard/Ethoca tools and alert processPrevious e-commerce fraud prevention, investigation or retail fraud prevention experience with track record of successfully managing and working with ChargebacksStrong oral and written communication skills in both Brazilian Portuguese and EnglishMust possess excellent communication skills and be detailed orientedPresentation skills + ability to create presentation in SlidesSelf-starter with the ability to work under pressure independently and as part of a teamAbility to think strategically and act proactively to create strong trust and confidence with business unitsNative or Fluent in both Brazilian Portuguese and English