Our customer is a division of a global company with more than 120 years of expertise.
They deliver products and solutions in the market of electronic financial transactions.
They are considered market leaders in their industry.
They add value to customers through training and consultancy, test and certification services, security evaluation services, and (automated) test tools.
Our customer was formed after the acquisition of a payment technology organization in 2012.
By means of both organic growth and through acquisitions, they are now a true global company within the global parent company.
Since the acquisition in 2012, our customer has expanded from about 100 employees – mainly in the Netherlands – to 600 employees globally, with main hubs in the Netherlands, the United States of America, Brazil, the United Kingdom, Singapore, and Australia, and offices in many other countries.
For their Advisory & Educational Services Division, our customer seeks to hire a business leader with global P&L responsibility, residing in their Atlanta Office.
The role can be characterized as Chief Consulting Services (CCS).
About the role
The CCS manages revenue-budget, cost-margin, people, and processes critical to the delivery of Advisory & Educational Services and Project Management Organization (PMO).
The CCS provides oversight for strategic consultancy programs, regionally or globally.
Advisory services range from business strategy implementation to technical advisory for specific projects in the scope of our customers' clients.
The CCS is responsible for transitioning the team from an internally focused and 'billed-by-the-hour' group of professionals towards a high-performing and customer-focused team, acting as a trusted advisor, selling and implementing full solutions to customers against defined deliverables.
The AES division is responsible for a turnover of roughly 20 million USD.
The average contract size is increasing, and the growth target is significant (over 10% YoY).
The current AES organization consists of roughly 80 people across different geographies organized around 3 main channels: Solutions, Payments, Transit, and Government verticals, and the PMO.
The CCS acts as a spokesperson in the customer environment and industry forums, ensuring alignment with the latest payment and technology developments.
He/she is responsible for the strategic focus of the team, knowledge, and expertise development within the market domain(s) of our customer.
The CCS oversees solutions & offerings and develops them in collaboration with sales and business development.
About you
You combine significant (15+ years) business leadership experience with a (technical) master's degree.
You have extensive expertise in advisory leadership and payment technology knowledge with hands-on execution power.
You have a proven track record in transitioning individuals and teams towards customer and operational excellence by creating an outside-in and result-oriented culture.
You excel in teaching people how to identify and solve clients' strategic problems.
You enjoy the challenge of working internationally and inter-functionally.
You have bridged different organizational and regional cultures before.
You are mainly residing in the Atlanta office and travel regularly to offices of both your team and your customers.
You have fluency in English, and other languages are an advantage.
You have a good understanding of Lean Sigma and Project Management principles and concepts, enabling you to lead execution of complex projects in a multi-disciplinary and cross-cultural environment.
You are considered an effective leader, focusing on communication, culture, and competence in the people and teams who execute the work.
You advocate and display a transparent and consistent leadership style and take accountability for performance.
You provide objective feedback and coaching on performance and progress, establishing trust through loyalty to people and commitment to results.
Furthermore, people appreciate working with you for your business sense, drive to collaborate, silo-breaking approach, and ability to get people to work as a team and get things done.
Above all, you are a transparent and humble leader.
Interested?
Our customer has asked HARMEN for our expertise support in finding the right candidates for this crucial role.
Hence, we value talking to candidates only and have no time to talk to third parties.
Candidates that will be invited for an interview will receive an extensive search profile.
Do you wish to express your interest?
Please send me an email, and we will discuss further!
I wish you enough!
Harmen Stakenburg
#J-18808-Ljbffr