Welcome to RIMOWA, the first German Maison under the LVMH Group.Every RIMOWA is a vehicle for storytelling, a trusted travel companion that has a shared experience with its owner, taking on the character of those that use them. Each dent, scratch and sticker is a record of a unique personal journey.For more than 120 years, RIMOWA has dedicated itself to developing unique products that fuse our mission as a global lifestyle brand. To develop the essential tools for a lifetime of travel with our heritage of innovation. Tools that are created with function, resilience and longevity in mind. We believe that the most meaningful journeys don't just last for a single trip, they last for a lifetime.We are looking for a Client Advisor to join our team in our store of Madrid, Calle Serrano.As a Client Advisor at RIMOWA your role is to:Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journeys is our top priority.Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty.Assist with special requests and perform repairs in coordination with our client care department.Be a team player, first and foremost, who is eager to learn about our products, our brand and history. A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit.We love what we do at RIMOWA and are eager to hear from you if you are:Passionate about storytelling, lifestyle, luxury and travel.Enthusiastic about retail and delivering memorable experiences for our clientele.Have a great eye for visual details and are eager to achieve team objectives.Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.Experienced in the Retail/Hospitality/Customer service sector.Fluent in Spanish and English. Additional languages are a plus.We look forward to hearing from you!Celebrating our inclusive and diverse culture is core to RIMOWA's DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.
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