The Account Development Specialist is part of the Sales and Client Retention team.
Their primary responsibilities include developing and maintaining existing client accounts, implementing retention strategies, and driving cross-selling opportunities.
They also work closely with leads and referrals to build lasting client relationships and ensure a seamless client experience.
If you believe this is the role for you, join us!
Responsibilities:Working on customer retention through research and active follow-up, with the aim of developing accounts that represent recurrent, valued customers.Developing a plan to establish contacts with the goal of helping spread the word within existing accounts.Actively following up on new contacts to keep us top of mind until we successfully close the first deal with them.Following up on new contacts after their first purchase until one of the following occurs:A contact completes four (4) purchases.A semester ends, counting from the date of our first contact.Following up on leads to turn them into clients.
These leads may be generated when:An existing contact who no longer works for an existing client is located in a new position at a different company.Referrals from existing or new contacts are generated by these campaigns, but they work at a different company.Explaining our business model to clients, and advising them on our services, with a special emphasis on promoting cross-selling of all types of language services.Helping document the needs and expectations of these new active contacts with the purpose of completing a seamless transition to the Account Manager in the future.Acting as the Account Manager for the first four sales or the first six months.Requirements:Highly motivated person with the aim to succeed and a positive learning attitude.Native or near-native command of the English language.Exceptional communication skills, both verbal and written.3+ years of experience interacting with clients.Experience working with a CRM (Salesforce, HubSpot, Zoho).Proficiency in Microsoft Office products.Analytical skills.Business Day: 10:00 - 18:00 US Central Time.
Vacations: 16 PTO, US Public Holidays, Day off for Birthday.
About Us:Founded in 2005, tbo.
is a global organization that provides translation, talent, training, teams, and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.
tbo.
aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.
tbo. fosters a culture of continuous improvement, creativity, sustainability, and community, with a longstanding commitment to providing high-touch human service.
tbo. is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a "follow the sun" format via offices in Cordoba, Ho Chi Minh City, Kyiv, and Lima.
Certified under five separate international quality norms.
Join our growing staff and boost your career in a global organization!
At tbo., we believe that fostering an inclusive culture and a diverse environment makes us stronger.
We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow.
We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination.
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