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Client Director
Virtual, BR
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity:
The Opentext Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post-implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
The Services sales (Client Director) role works in an assigned region to drive the "booking" (deal closure consisting of a signed Statement of Work and Purchase Order) of the Opentext Professional Services business unit.
What You Are Great At:
• Owning all Professional Services business in selected Key Accounts within the region.
• Maintaining client relationships for all ongoing projects and driving recurring services bookings in your accounts.
• Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
• Supporting critical leadership reviews and presenting the status of the programs internally and externally.
• Continuously innovating and improving processes to optimize program efficiencies are key to being successful.
• Working with Opentext Account Manager to provide total solution (i.e., Sales and Services) to the customer.
• Becoming the trusted advisor to the customer on implementation and management of Opentext products and solutions.
What it takes to excel:
• Overachieve on personal bookings target every financial year, with the ability to grow your numbers year on year.
• Selling consulting services to both new and install base customers.
• Closing services sales that allow the Consulting team to drive revenue.
• Accurate forecasting, allowing the Opentext Services Delivery team to forecast backlog revenue.
• Ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation, and execution planning.
• Translate business opportunities, problems into solutions that have measurable outcomes.
• Workout the business process transformation/improvement roadmap with the business stakeholders with clear goals and measurable targets.
• Overseeing the development of the project's costs and timelines and ensure they remain within the approved budget & schedule.
• Overseeing the risk and issue management of project-related activities to ensure an acceptable level of risk.
• Create Work Breakdown structures to support pricing estimates and validating with delivery terms.
Desired Skills & Experience:
• Excellent Business and Technology level verbal/written communication skill.
• Develop Statement of Work, Change Request, RFP responses, Rough Order of Magnitude and Basis of Estimate (BoE).
• Ability to perform Account Management function to help drive future work within a Professional Services organization.
• Comprehensive knowledge of Business applications systems (Enterprise Content Management, Big Data Analytics, Analytics, Enterprise Information Management, and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, and evaluation.
• Solid grasp of business principles and techniques of administration, organization, and management, including an in-depth understanding of the key business issues.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• 5 years+ experience with responsibilities in selling consulting services for medium to large scale projects.
• A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.
• Willingness to travel domestically and abroad.
• Proficient in using salesforce.com to manage opportunity pipeline.
• Proficient in using Microsoft Office 365.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at ******. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
This is a PWD quota position.
OPENTEXT -THE INFORMATION COMPANYWe believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTUREWe create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUSTThe world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT IWe build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BARWe set high standards and exceptions, to learn, to be better.
OWN THE OUTCOMEWe tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
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