Client Manager

**Job Summary**

**Ucademy is a fast growing UK-based tuition company designed to make the top academic expertise available to all. We are looking for an enthusiastic individual to join our team as a Admin Team Member. This is an exciting opportunity for someone who is hardworking, willing to learn and has excellent organisational skills.**

**You will work with clients to resolve inquiries and answer any queries in line with Ucademy's business needs.**

**Duties**
- Communicate with current and potential future clients to answer any inquiries.
- Diary management and arranging appointments.
- Answer support and service questions.
- Follow up on cases and ask for feedback.
- Coordinate with other teams within Ucademy to communicate information to those external to Ucademy most effectively.
- Provide insight from clients to assist Marketing.
- Offering up ideas of where we can do things better.
- Maintenance of our existing projects.
- Being the interface between the business and any external agencies we instruct.
- Other duties as instructed by the director.

**Qualifications and Skills**
- Good computer skills (including social media).
- Excellent communication skills
- Good organisational skills.
- Good at Video Conferencing.
- Being passionate about the job
- Ability to show enthusiasm when speaking with clients.
- Confident in communication and professional telephone manner.
- Demonstrate the ability to build and maintain relationships.
- Work confidentially and to required deadlines.
- Comfortable working remotely in a small team.
- Fast execution of tasks.

**Salary**: R$40.63 per hour

Application Question(s):
**Experience**:

- Customer Service (preferred)

**Language**:

- English (required)

Work Location: In person