Client Partner Director, CX Analytic Consulting
Client Partner Director, CX Analytic Consulting
Principal Duties and Responsibilities:
Shape and Deliver Projects
- Support sales in the development and delivery of client proposals
- Utilize structured problem-solving skills/frameworks to develop a project strategy, work plan, and approach to frame and answer business questions
- Leverage best in class analytical tools to conduct analysis on large data-sets
- Lead/drive a high-performance team to deliver high quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios
- Deliver consultative recommendations to clients by drawing from information captured from the Concentrix team, prior experience and knowledge of critical processes and industry acumen
- Oversee key steering committee and other project management meetings
Client Engagement Management
- Provide management throughout the project -- manage interfaces with key client stakeholders and effectively navigate difficult issues and project risks
- Build, manage, and sustain strong long-term relationships with internal and external clients
- Identify opportunities to grow assigned accounts within Customer Experience Analytics portfolio
- Manage multiple account and engagements simultaneously
- Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence.
Practice Building
- Lead practice building activities (e.g., solution packaging, thought leadership development, market offering development, recruiting)
- Identify and begin developing expertise in specific practice specialty areas to drive firm recognized expertise development
- Provide coaching and mentoring to business analysts and consultants
Education & Professional Certifications:
Bachelor's degree in related field from a four-year college or university with a minimum of 9 years related consulting or analytical experience; or
Equivalent combination of education and experience
- Exceptional client management skills
- Strong interpersonal communication skills and ability to work well in teams
- Demonstrated abilityto guide and manage large-scale customer relationship management business transformation
- Ability to effectively structure problems and solutions and influence clients to purchase services
- Development of growth and/or business strategies with associated analyses
- Research, analysis and insight development
- Solution development, including proposing process changes driving improved efficiencies
- Project and program management
- Ability to work and lead others in ambiguous situations
- Results orientation / self-directed -- ability to drive change in unstructured environment
- Minimum 9 years experience consulting experience
- Solid understanding of contact centers and self-service channels
- Excellent written communication skills
Environment, Physical & Other Requirements:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
NACNX
LI-Remote
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perm_identity Personalised ads and content, ad and content measurement, audience insights and product development
devices Store and/or access information on a device
Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below.
Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.