**About the Client**:
Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Client Success Manager to join their team.
**About the role**:
**Professional fluency in English is essential.**
**Experience in digital marketing agencies is required.**
**What you'll be doing**:
- Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Provide regular reports to clients on project progress and results.
- Ensure a high level of client satisfaction by proactively managing expectations.
**Who are we looking for?**
- Minimum 4 years of experience as a Client Success Manager.
- **Fluent in English oral and written.**:
- Friendly, personable demeanor with a standout smile and energy that puts clients at ease.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
- Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
- Proficiency in **CRM software, Microsoft Office suite**, and familiarity with tools like **GHL, ClickUp**, and **Slack**.
- **Experience in digital marketing agencies is required.**
**Position**: Client Success Manager
**Remote Status**: Fully Remote
**Preferred Location**: Global
**Working Hours**: 9 am to 6 pm EST
**Holidays**: US Local Holidays
**Salary**: USD 2200 to USD 2800 per month
**Internal Job ID**: 0356