We have great people here and are looking for more. Come join us - you will love it! Job Title: Client Success Partner Position Type: Full-Time About The Role: As a successful Client Success Partner at Sterling, you are responsible for the satisfaction and retention of clients in your book of business. You will help to expand the Sterling footprint with your clients while developing and maintaining amazing relationships with them. At Sterling, our vision is to make the world a safer place. We achieve that vision by delivering a simpler, smarter background screening and onboarding experience for employers worldwide. Please note: We are seeking a candidate that is Trilingual in Portuguese, English and Spanish as this role will require regular communication with our Latin American based clients. This Is What You'll Do: Be a trusted advisor to your clients & the "go to" person for their strategic account needs Become an expert in the staffing industry and utilize your subject matter expertise to understand each client's organizational dynamics Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability Maintain ownership of your book of business of approx. 8-12 accounts Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for your clients Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs Map client business requirements to Sterling's technology capabilities, identifying gaps, omissions, and process optimizations Champion successful client outcomes and innovate ways to improve our service delivery Develop strategic account plans to grow client revenue and achieve world-class client satisfaction This Is The Job For You If You: Love to build relationships and gain the trust of clients and your team Are a solutions-focused problem solver that thrives on challenges Have an innate curiosity and desire to understand how things work This Is What We're Looking For: Trilingual in Portuguese, English and Spanish for business is a must 4+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients Proven success in account management/client success/sales Previous management experience strongly preferred Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections Strong program management, presentation, and negotiation skills Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients 4-year degree strongly preferred No current travel is required, but when resumed, up to 25% Follow us: www.instagram.com/sterlingcheck www.linkedin.com/company/sterlingcheck www.facebook.com/SterlingCheck/ Equal Employment Opportunities at Sterling Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. People First, AlwaysAbout Us:People are at the core of everything we do at Sterling. We help our clients create great environments for their workers, partners, and customers as they build strong cultures founded on trust and safety. Sterling makes an impact by enabling our clients to make smarter, faster, and safer hiring decisions, all driven by our partnership approach. We are committed to hiring and developing a diverse group of colleagues who collaborate successfully in a global, virtual-first environment. And did we mention that we have fun while doing all of this?Interested in joining a company doing big things for the world? Apply today.Why Sterling:Our mission is to provide the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe. Most importantly, we make decisions and live by our values:• It's All About People• The Client is Always in the Room• Deliver Results: They Matter• Start with Trust and Prove It EverydayWhy You Should Join our Team:You'll Grow. Make an Impact. Build Community.• You will have the freedom to create and grow professionally, individually and as a culture• Generous Paid Time Off program*• Competitive compensation and opportunities for advancement• Competitive Benefits (medical, dental, etc.)*• Philanthropic Opportunities* Must meet hourly work requirement to be eligible In a nutshell, we've built a place where we truly love working and we think you will too.#J-18808-Ljbffr
