Umpqua Bank Cloud Operations Engineer III in NA, ArizonaDescriptionAbout Us:Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.About the Role:The Cloud Ops Engineer administers and/or engineers server solutions or applications in support of Umpqua Bank initiatives. Responsibilities include:Providing high-level customer service to bank associates.Assisting or advising other TAG teams on technical issues.Preparing system solution designs and implementing & maintaining complex enterprise-class systems and applications.Analyzing the performance of infrastructure to assist with capacity planning in both public (Microsoft Azure) and private cloud environments.Participating in vulnerability remediation on infrastructure components and Disaster Recovery planning/participation.Learning or using Agile principles in an IT Operations environment.Implementing Infrastructure As Code (IAC), defining cloud infrastructure in reusable, composable building blocks using tools like Terraform, Bicep, or ARM.Measuring and improving the performance, uptime, cost, stability, and other operational characteristics of our cloud-based systems using tools like Azure native tools and Dynatrace.Writing runbooks and rehearsing scenarios to ensure efficient incident response to support our service level agreement and uptime commitments to our customers.Researching, analyzing, recommending, and implementing solutions within their scope and enhancements.Sharing rotation of on-call duties after hours and weekends to respond to emergency outages in Azure.Demonstrating compliance with all bank regulations for assigned job function and applying to designated job responsibilities.Maintaining a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description.Coaching, mentoring, or training others and teaching coursework as a subject matter expert.Actively learning, demonstrating, and fostering the Umpqua corporate culture in all actions and words.Taking personal initiative and being a positive example for others to emulate.Embracing our vision to become "Business Bank of Choice." May perform other duties as assigned.About You:Minimum qualifications include:Bachelor's degree in computer science or equivalent required.4-7 years' experience in system or network engineering in a mid-size company with a proven track record of success.Strong coordination, organization, troubleshooting, and communication abilities required.Proven experience with building and maintaining cloud systems and infrastructure.Familiarity with Git and understanding of version control and effective code review.Strong understanding of the software development life cycle and a proactive approach to improvement.Experience with troubleshooting principles, methodologies, and issue resolution techniques.Experience with Terraform, Ansible, Salt Stack, Bicep, or other Infrastructure as Code tools.Experience building, deploying, and hosting applications in a major cloud provider like Azure.Excellent verbal and written communication skills.Knowledge of trends in technology in multiple areas.Proven ability to absorb new ideas and concepts quickly.Excellent analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Very strong customer service orientation.MCP/MCSA/MCSE preferred.Workstyle: Fully onsite.We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $74,418.0 to $116,943.20, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors. The role may be eligible for performance-based incentive compensation.We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, and paid vacation, sick days, volunteer days, and holidays.Our Commitment to Diversity:Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to any protected status or characteristics.
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