We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure App Innovation Services to join the Customer Success Unit.
This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.
The immediate team you will be a part of interacts closely with customers, product groups for the respective technologies, global field roles such as Cloud Solution Architects, Customer Engineers, Customer Success Account Managers as well as senior leadership team.
This is a highly dynamic, high pace position requiring technical depth, agility and independent decision making while dealing with ambiguity.
There are ample opportunities for learning on the job to deepen your technical depth and acquire breadth in a variety of technologies.
**Responsibilities**:
Understanding Customer Technical Environment
- Gathers customer insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer business outcomes.
Adapts business models, plans, and solutions to insights.
- Acts as the voice of the customer (VOC) by driving new feedback, gaps, blockers, insights, resources, etc.
across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
Architecture Design and Deployment
- Leverages and champions an existing architecture approach to achieve Microsoft's agreed commitments to the customer.
Identifies growth opportunities based on knowledge of customer needs.
- Receives and synthesizes data about customer business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and business value through design collaboration sessions with the customer.
- Applies broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints.
helps to shape and enhance customers' requirements.
- Leads customer projects that implement technical architecture(s).
Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.
- Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
- Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks (e.g.
Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework).
Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.
Practice Development
- Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners.
drives opportunities for IP re-use, best practice sharing, and consumption.
Trusted Advisor
- Develops and expands existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
- Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.
- Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
Thought Leadership
- Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.
- Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.
Customer Usage
Other
- Embody our culture and values
**Qualifications**:
Required/Minimum Qualifications
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR equivalent experience.
Fluency in Portuguese and English.
Skills: Experience must include: 60 months in Algorithms and.Net; 36 months in Git, Linux, Scripting, Cloud Development, and Azure Services.
Professional
- Relationship Building.
Proven track record of building deep technical relationships with senior IT executives in large or high