About BlaBlaCar BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission We are looking for a Community Relations Specialist to join the Customer Service team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.
As a Community Relations Specialist, your role will be to assist the members in the LatAm Carpool market. You will be reporting to our Associate Manager Maria Elena de Oliveira working alongside a team of 11.
Your responsibilities Assist members via various channels: respond to member requests (tickets, social networks, "reclame aqui" platform, moderation) with a high level of qualityAnimate coaching sessions for internal team membersContribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teamsManagement of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)Your qualifications Previous experience in customer service (at least 1 year)Excellent communication and active listening skills with a willingness to help othersA strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced levelFull working proficiency in English, Portuguese and Spanish (Please send your CV in English)Fit with our BlaBlaPrinciplesThriving in a collaborative, fast-growing and innovative environmentAbility to take ownership, aligned with business prioritiesNice to have: experience with Salesforce platformWhat we have to offer Full remote possible in the country of employment4 additional weeks on top of legal maternity leavesFinancial support for home office equipment (900BRL one shot)30 days holidays per year (after 12 months)Local meal plan & public transport policy (CAJU card)Omint health plan, dental care, and life insuranceGympass accessRelocation package and visa supportFree unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsEmployee Stock ownership planRegular team building eventsMental health support through Moka.care1 day off per year to test our product - 1 day per year for social engagements with non-profitsInterested in joining the ride? a 45-min video-call with your Talent Acquisition Manager Giovana Sartori to get to know you, understand your career expectations and answer your questionsa fully remote exercise to evaluate your technical skillsa 60-min video-call with our Associate Manager - Brazil, Maria Elena de Oliveira, to deep dive into the rolea 30-min video-call with our Senior Customer Operations Manager, Aline Salengro, for vision fit and rounding off the processOur hiring process lasts on average 25-30 days, offers usually come within 48 hours.
Not sure yet? Check out our 100 reasons to join BlaBlaCar! BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don't meet 100% of the qualifications outlined above, tell us why you'd still be a great fit for this role in your application.
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