At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll do:In your role as a Business Process Consultant you will be responsible for handling tickets for configuration changes, implementing, configuring, and/or consulting on SAP Concur products and services.
You will manage low to medium project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success, as required by the needs of the business.
You will develop relationships and work well across groups, teams, and organizational boundaries.RESPONSIBILITIES:Drive Customer Success Provide consultancy on customer's solution within the scope of SAP Concur products and services purchased by the customer;Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;Understand best practice configurations and provide recommendations;Contribute to team achievement of key performance and metric indicators.Build Relationships Build customer relationships to support high quality delivery and customer success;Build relationships with peers to develop skills and contribute knowledge to the community.Gain Expertise Continuously develop SAP Concur product, process, and system knowledge;Manage deliverables and maintain data hygiene;Pursue opportunities to develop skills and learn from others.COMPETENCIES:Functional and Technical Acumen Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;Continues to expand knowledge and skills to improve processes.Effective Communication Maintain relationships by listening and connecting to others in an open, honest, and meaningful way.Task & Time Planning Concentrate efforts on the more important priorities;Develop project schedules and task assignments to create an efficient workflow;Anticipate and adjust for problems and roadblocks.Accountability Demonstrates concern for being perceived as responsible, proactive, reliable, and approachable;Ensures that work and information are complete and accurate.Critical Thinking & Problem Solving Uses logic and methods to solve problems with effective solutions;Looks beyond the obvious and doesn't stop at the first answers.Effective Relationship Building Relates well to all kinds of people; Builds constructive and effective relationships.Customer Focus Constantly works towards long-term success and satisfaction of both internal and external customers;Ensures that customers' success is seen as the top priority.Business Acumen Takes a business-driven approach to tasks and responsibilities;Demonstrates a thorough understanding of business processes.Innovative Thinking Generates ideas and initiatives to drive and continuously improve operating efficiencies;Analyzes and anticipates the impact of upcoming technologies.Languages Advanced English and Spanish; Spanish is a must.Meet your team:Our team is full of excited individuals spanning both Southeast and South Brazilian Region.
Teammates in Brazil are located in São Paulo and Sao Leopoldo (SAP LABS), in Rio Grande do Sul state.
Since 2017, we became responsible for SAP Concur's implementation across Latin America region working with all SAP Concur offers.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
We ultimately believe in unleashing all talent and creating a better and more equitable world.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 407787 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.#J-18808-Ljbffr