**Responsabilidades**:
- Realizar consultas SQL em banco de dados / Desenvolvimento de scripts em SQL;
- Especificar funcionalmente problemas encontrados no sistema;
- Disponibilizar correções aos clientes com instruções de aplicação;
- Auxiliar o cliente em liberações de patchs;
- Atendimento de clientes Strategic e Large;
- Analisar a solicitações do cliente;
- Entrar em contato com o cliente para entendimento detalhado da solicitação;
- Esclarecer dúvidas funcionais sobre os sistemas;
- Prover contingência para problemas críticos;
- Prover pequenas consultorias remotas de apoio ao cliente;
- Análise de Causa Raiz.
**Requisitos**:
- Graduação completa;
- Experiência com Suporte a sistemas (cliente externo);
- Experiência como PL/SQL.
**Desejável (ideal, porém não obrigatório)**:
- Superior Completo em TI ou Comércio Exterior;
- Conhecimento em sistemas de Comércio Exterior, em especial sobre importação;
- Conhecimento nos módulos da OneSource Global Trade;
- Modelo híbrido no escritório de Campinas ou São Paulo Capital.
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