About Us AliExpress is part of Alibaba International Digital Commerce Group. Launched in 2010, AliExpress is an international marketplace enabling global consumers to buy directly from manufacturers and distributors in China and around the world. It is available in 18 languages, including English, Portuguese, Spanish and French. Why Join Us AliExpress elevates shopping with quality products and superior service, streamlining global commerce for SMEs. Imagine a career where your growth is limitless, collaborating on transformative projects with global impact. AliExpress boasts a global team that spans various countries including China, Spain, the United States, Korea, Saudi Arabia, Brazil, among others. Wherever you are, you'll find AliExpress's spirit of innovation and collaboration. What We Look For At AliExpress, we seek passionate, dedicated individuals who thrive in collaborative and innovative environments. Ideal candidates are enthusiastic team players committed to learning and contributing. We value both strategic thinking and proactive execution. Join us, and let's explore limitless possibilities together. Job Descriptions ? Responsible for the overall strategy of service and shopping experience for AliExpress Brazil market based on a comprehensive understanding of the needs of local e-commerce consumers. ? End-to-end Purchase Experience Enhancement to Facilitate Business Growth; ? Establish an overviewed insight into the pain-points and opportunities of the whole purchasing life cycle based on the understanding of Brazil customers and the market environment, covering the whole experience journey of registration, browsing, ordering, payment, logistics, receiving, after-sales etc. ? Establish cooperation mechanisms with related business departments to work out feasible solutions and make sure all counterparts aligned and jointly implement the enhancements, and is dedicated to continuously improving experience. ? Engage customers with impeccable service experience: Have an indepth understanding of localized service preference and able to analyze with VOC to pin down the key opportunity of service optimization. Leverage on AI service and live agent resources to facilitate service quality and efficiency to improve experience. Qulifications ? A Minimum of 8+ years' experience in customer service and experience; ? Bachelor's degree or equivalent related experience (Master's preferred); ? Excellent verbal and written communication skills in both Portuguese and English, Mandarin will be a plus; ? Strong communication skills and cross functional collaboration skills; ? Ability to think strategically and demonstrated success in leading a team; Must be a self-starter, capable of maneuvering through a multi-segmented organization, and drive results without a direct reporting structure. AliExpress is an equal-opportunity employer. We firmly believe in and practice non-discrimination and inclusion. We welcome and respect individuals from different backgrounds, cultures, communities, and perspectives. Our diverse workforce is a testament to our commitment to equality, ensuring that everyone has an equal opportunity to succeed and contribute.
