**JOB DESCRIPTION**:
Key Goals of Position:
Specific Information:
Below are key responsibilities of a Contact Center Agent.
The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the business.
- üDelivers prepared talks, reading from scripts, in order to persuade potential physicians to complete a survey and adjust scripts to better target the needs and interests of specific individuals- üExplains survey objectives and answer questions from physicians.-
- üUpdates the existing database with any modifications or changes and the present status of the physicians or prospective respondents.-
- üSchedules appointments to perform the survey with the physician.- üProvides individualized customer service of high-standard professional level.- üBuilds interest in the surveys offered by the organization and follow up on initial interaction- üHandles physicians directly either electronically, or telephone and responds to doctors inquiries and questions promptly.- üProvides feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.- üTransfers customer calls with complex inquiries to appropriate staff.- üCompletes call reports and logs.- üKeeps smiling on the phone !
**Diversity Statement**:
- PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect.
PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.