At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!WHY JOIN US?Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.The Global DuPont Contact Center (DCC) Associate provides application and work process expertise in support of the DuPont Contact Center processes including: metrics, training, root cause investigation, work process documentation, quality assurance and improvement initiatives. The DCC Specialist is expected to have above average work process and systems skills and knowledge. They are accountable for applying these skills and knowledge to solve issues, identify improvements, and establish and share best practices.Your key responsibilities will be/what you'll do:Implement, review, and report work process and system improvements against metric performance.Provide input to proposed or needed system or telephony configuration changes in order to meet business needs.Test application enhancements and new releases on technology.Implement new processes, systems, and programs.Identify and correct gaps in application or work process documentation.Provide support to agents regarding work process issues or questions.Partner with Team Leaders to drive overall operational excellence.Participate in local and global work process, functional and business forums to share and/or solicit best practices for leveraging.Review and obtain proper approvals on business work process deviations to ensure optimization of standard approaches to work process, system, issue escalation and resolution opposite needs.Provide support for implementation of Mergers, Acquisitions, and Divestitures & JVs.Conduct required annual work process and business rule reviews.Requirements:Bachelor's Degree, or equivalent work experience.Leadership of business specific, regional or global projects.Training and meeting facilitation experience (leading meetings/conference calls).Contact Center functional experience and background preferred.Demonstrate confidentiality, teamwork and interpersonal effectiveness skills.Ability to work well with diverse groups of people across all levels and cultures.Excellent oral and written communication skills.Ability to represent the work process components to a variety of audiences with different cultural and diverse backgrounds.Thorough knowledge of respective role and integrated work processes, technologies, and applications.Technical system knowledge, including ability to use various reporting.Fluent in English is required, Spanish is a plus.DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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