1 year of experience editing, writing, or proofreading documentation.
- Experience using a content management system.
- Basic understanding of DITA.
- Basic understanding of HTML and XML.
- Experience managing complex content projects.
- Experience writing for localization.
- Mastery of verbal and written English.
Key job responsibilities
You will work with Program Managers to execute on requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions. You will execute on requests to expand SOPs to cover new store launches, and you will review and proactively improve existing SOPs in our library. You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation.
A day in the life
You will pull requests from a queue in Adobe Workfront, or have them assigned to you. You will review the required deliverables, ask the process owner any questions you might have, and get started on editing. Once you're done editing, you will send the content off for translations. When you receive the translations back, you will stage and publish the update. You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries. You will also attend team meetings.
About the team
Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Selling Partner Support SOP team creates and maintains SOPs used by our team of Associates to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers' questions before they arise. We are based in the USA, Costa Rica, Spain, the UK, and India.
- A Bachelor's degree or higher.
- 3 years' experience managing content projects of medium or high complexity.
- Experience setting content strategy and information architecture.
- Experience using Oxygen XML Editor.
- Experience using Workfront.
- Experience in program or project management.
- Experience working with a translation process.
- Able to learn and explain business processes.
- Able to prioritize and manage multiple stakeholder needs in a fast-paced environment.
- Able to facilitate discussions with cross-functional teams.
- Advanced understanding of DITA.
- Advanced understanding of HTML and XML.