Content Processing Specialist (Content Moderator)

Summary of the Position
As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments.
You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here's What You Will Do:
Use our online platform to monitor content
Maintain constant communication with your shift manager to resolve any issues or questions
Rapidly identify any online communication, whether it's a plain text or a meme and stay up to date with the latest social media trends/lingo
Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
Work with various brands from different industries to detect, review and monitor all kinds of content
Here's What You Will Need:
A High School Diploma or equivalent
A personal PC/laptop with a working webcam
General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)
A good working home environment with a stable internet connection
Must have experience in

content moderation, customer service (non-voice), or social media/community management
Any form of experience in

social media

and

marketing

is a plus!
The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
Excellent communication skills in English, both written and oral.
Additional languages are a PLUS!

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