Job Reference No: 3663Job PurposeWill be responsible for:To comprehend the project scope and objectives.To assure that roles, responsibilities, and scope are known within the project team.To plan and oversee projects tasks of the contract, from the processing the procurement order through to completion.To prepare a detailed project plan to schedule key project milestones, workstreams & activities.To manage and monitor the deliveries of the internal stakeholders, by checking if it is on time, on budget and if the desired outcomes are aligned to the objectives.To track the project and provide regular reports on project status to project team and key stakeholders.To track costs during the process to assure that costs to deliver project are on budget.To assure that internal procedures and customers procedures that may be applied are correctly used.To identify and mitigate risks that can impact the projects (time, scope, and quality).To manage and control all communication with customers and other company's areas including change orders, project changes, customer complaints about products and services acting promptly to assist the resolution of the issue, to ensure that deliveries are made to stakeholder satisfaction.Whenever needed will travel to field to follow up the physical progress of the project.Job ContextTo participate in the project management activities and support with the coordination between sales, logistics, operations, and the customer.Make decisions regarding projects budget and prioritization.Will work actively on subjects related to after sales, quality, and warranty.To plan and monitor project milestones.Job DimensionsThe role will report to the Project Manager.Key AccountabilitiesThese will include:Project Reporting and Review: Draft elements of project review reports and presentations to support delivery of the review process.Project Handover: Manage the customer contract inside organization after the handover from sales department.Customer Service: Carry out a range of customer service activities, including handling customer complaints to seek a swift resolution together with senior management team.Product and Services: Manage, track, and monitor the warranty lifecycle.Audit Compliance ISO: Maintain all ISO processes in conformance with the guidelines.Stakeholder Management: Responsible to interact with the supply chain (internal and external) to keep track of the project aligned with customer expectations.Qualifications, Experience & SkillsMinimum Qualifications, Knowledge and Experience:Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.Builds strong customer relationships and delivers customer-centric solutions.Interprets and applies key financial indicators to make better business decisions.Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.SkillsAble to work on Lucy Electric's facilities or remotely (from home or from site), keeping great efficiency and high performance.Works at an experienced professional level to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, archiving, reports, and disposition of project information.Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.Can use the full range of Microsoft office products at a user level including, Excel, Word, PowerPoint, Outlook, Dynamics, and Teams.About Us:Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with remote operation and monitoring. Linking energy generation to consumption, the business specializes in high-performance medium- and low-voltage switchgear for utility, industrial and commercial applications. Key products include Ring Main Units and package substations.Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!
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