Conversational Ai Analyst

Company DescriptionAltrio Consulting is a white-box outsourcing company that specializes in finding and hiring the best-fit candidates to fulfill SaaS companies' needs in Latin America.Visit altrioconsulting.com for more information.Role DescriptionAs a Conversational AI Analyst within the Professional Services team, you will play a crucial role in shaping how the customers leverage conversational AI to enhance their training and educational programs. Your primary responsibility will be to design, develop, and implement interactive roleplay simulations that meet our customers' specific learning objectives.ResponsibilitiesProvide technical support and training to customers on using our AI tools effectively.Collaborate with customers to understand their training and learning goals.Design and develop immersive conversational AI simulations tailored to customer needs.Utilize content to create engaging and interactive roleplay scenarios.Ensure simulations align perfectly with learning goals and desired outcomes.Work closely with internal teams to continuously improve our AI solutions based on customer feedback.Maintain project timelines and ensure deliverables are met.QualificationsFluent in English, Portuguese, and Spanish.Bachelor's degree in computer science, Information Technology, or a related field.1 - 3 years experience in customer-facing roles.Proven ability to meet project deadlines.Technical aptitude and eagerness to learn new software tools.Willingness to collaborate with colleagues and customers across different time zones.Proficiency in SQL and Excel.Strong algorithmic programming skillsExcellent problem-solving skills and attention to detail.Excellent verbal and written communication skills with experience in customer-facing roles.Ability to work independently and remotely