Transport is at the core of modern society.
Imagine using your expertise to shape sustainable transport solutions for the future?
If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will doResponsabilities: Daily review of the issues escalated, to provide a relevant answer in the given lead time;Propose a technical solution to resolve quality issue when immediately possible, or a containment action.When needed, report internally the incident in the dedicated forum and contribute to quality issue working group; criticality of the situation to be assessed.Collaborate with the resolution team and Engineering teams to develop a technical solution as per the defined planning.Capitalize and share the knowledge and lessons learnt from the cases.Knowledge and interest in Data Analytics is a new competence that is required for the job;Main interfaces internally: field service engineer & product quality engineer, QCS (quality leaders, data analysts, warranty leaders…), Powertrain Engineering, Aftermarket Technology, Manufacturing (vehicle plants), …Main interfaces externally: dealers, customers, drivers, suppliersSecure the operational performance of the team by being a team facilitator and by reporting to the management.Keep the team organized and facilitate communication to smooth out proceedings.Secure that the external requests are taken account and that criticality is correctly understood by the team.
Your Profile: technical skills on Quality Operationscustomer orientedstrong analytical competences, basics in data analysis is a plus, ability to use and navigate in various diagnosis tools and data basescommitted for results and problem resolution orientedlistening and developing a comprehensive judgment of the situations (could be a mix of technical, commercial, customer perception)very good communication skillsfluent in EnglishWho are you?Technical / university education or backgroundGeneral Product and application knowledgeCustomer focus and Markets knowledgeExcellent communication and leadership skillsFluent in English, both spoken and writtenAnalytical abilitiesWhat's in it for you?Ready for the next move?We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination.
We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group.
Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible.
We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions.
Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Group Trucks Operations encompasses all production of the Group's manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions.
We also orchestrate the spare parts distribution for Volvo Group's customers globally and design, operate and optimize logistics and supply chains for all brands.
We count 30,000 employees at 30 plants and 50 distribution centers across the globe.
Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation.
As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation.
We are ready to rise to the challenge.
Would you like to join us?
