time left to apply End Date: January 3, 2025 (7 days left to apply)job requisition id R-123874Job Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking.
Make It Matter.As part of Mondelez International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.)
are used to provide impeccable service to the organization.
You and your team will define and carry out resourcing plans that deliver efficient organizational performance.How you will contributeIn this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.
You will also monitor, analyze and improve team performance to improve customer satisfaction.
As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.What you will bringA desire to drive your future and accelerate your career.
You will bring experience and knowledge in:Data managementLeading teams, coaching and mentoringManaging performance driven by service level agreements and metricsRelationship management with a client focusProblem solving and analytical skillsCommunicating effectively, verbally and in writingProcess management skillsWorking in a shared service organization a decided advantageRequisitos específicos do trabalho:Domínio do Excel - construções, conferências automatizadas;Power BI;Experiência com otimização de processos;Experiência com a ferramenta ADP - parametrizações, automatizações.Inglês Avançado.Quais ingredientes extras você trará:Flexibilidade;Boas habilidades de negociação e comunicação;Empatia.Disponibilidade para trabalhar no modelo híbrido, 2x por semana.A Mondelez International está atenta ao futuro do trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências.
Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana.Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type Regular Service Operations (Delivery) Global Business Services#J-18808-Ljbffr