time left to apply End Date: January 3, 2025 (8 days left to apply)job requisition id R-123874Job Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking.
Make It Matter.As part of Mondelez International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.)
are used to provide impeccable service to the organization.
You and your team will define and carry out resourcing plans that deliver efficient organizational performance.How you will contributeIn this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.
You will also monitor, analyze and improve team performance to improve customer satisfaction.
As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.What you will bringA desire to drive your future and accelerate your career.
You will bring experience and knowledge in:Data managementLeading teams, coaching and mentoringManaging performance driven by service level agreements and metricsRelationship management with a client focusProblem solving and analytical skillsCommunicating effectively, verbally and in writingProcess management skillsWorking in a shared service organization a decided advantageMore about this roleWe are looking for someone to coordinate payroll activities on a daily basis, being responsible for:Understanding business needs by actively listening to clients;Reviewing payroll entries;Ensuring internal process controls;Keeping the team updated on regulatory changes, payroll taxes, and E-social.Specific job requirements:Proficiency in Excel - building and automated checks;Power BI;Experience in process optimization;Experience with ADP tool - parameterization, automation;Advanced English.Additional skills you will bring:Flexibility;Good negotiation and communication skills;Empathy.Availability to work in a hybrid model, 2x per week.Mondelez International values the well-being of our people and seeks to provide the best experiences.
Therefore, some of our administrative positions are eligible for a hybrid model, allowing remote work on certain days of the week.Business Unit SummaryMondelez Brasil is Mondelez International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil.
We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others.
We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes.
Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná.
We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type Regular Service Operations (Delivery) Global Business Services#J-18808-Ljbffr