Job Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking.
Make It Matter.As part of Mondelez International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.)
are used to provide impeccable service to the organization.
You and your team will define and carry out resourcing plans that deliver efficient organizational performanceHow you will contributeIn this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.
You will also monitor, analyze and improve team performance to improve customer satisfaction.
As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.What you will bringA desire to drive your future and accelerate your career.
You will bring experience and knowledge in:Data managementLeading teams, coaching and mentoringManaging performance driven by service level agreements and metricsRelationship management with a client focusProblem solving and analytical skillsCommunicating effectively, verbally and in writingProcess management skillsWorking in a shared service organization a decided advantageMore about this roleSabemos do nosso papel como agentes de transformação para gerar uma mudança positiva, por isso, diversidade, equidade e inclusão são uma de nossas prioridades.
Acreditamos na quebra de estereótipos e barreiras para garantir a representatividade da sociedade dentro da nossa empresa.
E, para isso, temos um Comitê de Diversidade que atua em quatro frentes, Pessoas com deficiência (PCD), Étnico-Racial, Mulheres e LGBTQIAP+, além de fazer parte do MOVER - Movimento pela Equidade Racial.O que você precisa saber sobre esta função:Buscamos alguém para coordenar a atividade de folha de pagamento no dia a dia, sendo responsável, entre outros, por:- Entender as necessidades do negócio, escutando os clientes de forma ativa;- Conferir lançamentos de folha de pagamento;- Stuar nos controles internos de processos da função;- Manter o time a par das atualizações de fiscalização, impostos de folha e E-social.Requisitos específicos do trabalho:- Domínio do Excel - construções, conferências automatizadas;- Power BI;- Experiência com otimização de processos;- Experiência com a ferramenta ADP - parametrizações, automatizações.- Inglês AvançadoQuais ingredientes extras você trará:- Flexiblidade;- Boas habilidades de negociação e comunicação;- Empatia.Disponibilidade para trabalhar no modelo híbrido, 2x por semana.A Mondelez International está atenta ao futuro do trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências.
Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana.No Relocation support available Business Unit SummaryMondelez Brasil is Mondelez International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil.
We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others.
We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes.
Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná.
We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type Regular Service Operations (Delivery) Global Business Services#J-18808-Ljbffr